I love food, and I like to dine out occasionally. When I find a good restaurant, I try to go back often and support their business. And it saddens me when I have to break up with a restaurant: either because my taste changes, or the restaurant loses its luster in food or service.
Sometimes my taste takes me to a different direction from where the restaurant wants to go (or where it’s staying). Fine, I can live with that. What I cannot stand is when a restaurant starts to get sloppy. The menu changes, the food isn’t prepared as attentively as it used to be, or the cleanliness just isn’t kept up (gross!).
The thing is, I noticed each time when things started to go downhill, and I wish I could’ve spoken to someone – I genuinely wanted to offer feedback so they could’ve gotten back on track. But I got the feeling that the wait staff didn’t really give a crap. Whatever happened to those little anonymous feedback cards? I would’ve gladly filled them out, with sad faces and all.
For the record: I just had a terrible experience at Franny’s (my favoritest restaurant in the whole wide world). The host lady is new and made us wait for 15 minutes even though the place was half empty (her answer: “we’re trying to pace it”, even though we have been there every week and never had to wait if there’s an empty table). The food was uninspiring: pasta was flat, the salad leafs were not fresh, and the moz was lumpy in some places and competely missing in other areas. I hope this is not the start of a sad decline.
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